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Financial Aid February: Choosing a Loan Repayment Plan

28 Feb

All information on repayment plans is from this article by David Evans, Ph.D.
Additional info added by Casey Doten, Purdue Financial Aid Administrator

There are two main types of repayment plans you can choose from: traditional and income-driven. For borrowers that will qualify for Public Service Loan Forgiveness (PSLF), income-driven plans may be the better option. Income-driven plans will require an annual verification of income. This fact sheet describes each of the repayment plans as well as pros and cons of each. For more information about each of the repayment plans visit the Federal Student Aid website.

Traditional Plansstudent-loan-repayment-plans

Standard Repayment Plan

The Standard Repayment plan consist of equal monthly payments over a 10-year period of time. This repayment plan is good for those who can handle making their monthly payments and make enough money to afford them. This payment plan is best for those who have minimal other debts and start working right out of school.

The Pros: You’ll pay off your loan faster compared to other plans, and pay less interest as a result.

The Cons: Your monthly payments will be higher than those made through other plans.

Graduated Repayment Plan

The Graduated and Extended Repayment plans could be an option for you if your income is low when you graduate but will increase quickly. Under a graduated plan, payments start out low and increase during the repayment period, usually every two years. This is a good plan if you can’t afford your current payments but know you will make more money in the years to come.

The Pros: Your loan is still paid off within 10 years.

The Cons: You’ll pay more interest over the lifetime of your loan compared to the Standard Plan.

Extended Repayment Plan

An Extended Repayment Plan is an option if your loan amount is more than $30,000 and you want to stretch your repayment to 25 years.

The Pros: Smaller monthly payments (since they’re spread out over as many as 25 years) and more time to pay off your loan.

The Cons: You’ll be saddled with payments for a longer period of time as well as pay more interest.

Income-Driven Plans

If you qualify for an Income-Driven plan, these are often the most attractive options if you’re willing to recertify your payment each year (it’s not very difficult). However, some of these are contingent on when you took out loans! If you’re interested in student loan forgiveness*, you’ll need to be enrolled in any one of these plans.

Income Based Repayment Plan

If you’re not making enough money to cover all of your monthly expenses the Income Based Repayment (IBR) Plan would be a good option. There are two separate calculations for IBR which are dependent upon when you took out your student loans.

The Pros: The IBR plan takes into account your annual income as well as your family size. Your payment will be 10% of your discretionary income** if you were a new borrower on or after July 1, 2014. Otherwise it will be 15%. Any outstanding balance on your loan will be forgiven after 20 (for undergraduate loans) or 25 (for graduate loans) years.

The Cons: You will have to pay income taxes on any forgiven debt unless you qualify for PSLF (this is true for all loan forgiveness).

Income Contingent Repayment Plan

If you have a federal Direct Loan (other than a PLUS loan), you could opt for the Income Contingent Repayment (ICR) Plan. Your payments could be as low $5 or even $0.

The Pros: Your monthly payment will be the lesser of 20% of your discretionary income or on a repayment plan with a fixed payment over 12 years. You can have your remaining loan balance forgiven after 25 years of regular payments.

The Cons: You’ll pay more over the lifetime of your loan than you would with a 10-year plan, your payment could be lower than the monthly accrued interest and your loan principal will grow. You will have to pay income taxes on any forgiven debt unless you qualify for PSLF.

Income Sensitive Repayment (ISR) Plan

The Income Sensitive Repayment (ISR) Plan is only available for those with Federal Family Education Loan (FFEL) Program. Payments are based on your annual income, family size, and total loan amount. You would pay the loan off in fifteen years.

The Pros: Each lender has their own calculation, but generally it is between 4% and 25% of your monthly gross income, although your payment must be greater than or equal to the interest that accrues.

The Cons: It’s only available for up to five years. After that time, you must switch to another repayment plan. You must reapply annually, and there’s no guarantee that you’ll have continued enrollment in the plan.

Pay as You Earn Repayment Plan

The Pay as You Earn Repayment (PAYE) Plan is another option for those not able to afford their current monthly payments.

The Pros: The PAYE plan takes into account your annual income as well as your family size. Your payment will be 10% of your discretionary income. Any outstanding balance on your loan will be forgiven after 20 years.

The Cons: PAYE is only eligible to those who were new borrowers on or after October 1, 2007 and must have received a disbursement of a Direct Loan on or after October 1, 2011. You will have to pay income taxes on any forgiven debt unless you qualify for PSLF.

Revised Pay as You Earn Repayment Plan

The Revised Pay as You Earn Repayment (REPAYE) Plan is very similar to PAYE. This plan was created to allow more borrowers the opportunity to have their payments lowered to 10% of discretionary income.

The Pros: Not dependent upon when you took out your student loan, the payment will be 10% of your discretionary income. Any outstanding balance on your loan will be forgiven after 20 (for undergraduate loans) or 25 (for graduate loans) years.

The Cons: If you are married, your spouse’s income will be considered whether taxes are filed jointly or separately. You will have to pay income taxes on any forgiven debt unless you qualify for PSLF.

Summary

Federal student loans offer various ways for repayment. If you are in a situation (like so many others who have taken out student loans) that is not ideal for standard repayment of your loan, consider these options. There is a lot to consider when you are trying to decide which repayment plan to choose. Using the Federal Student Loan Repayment Estimator can help you make your decision by showing you what your payments would be under each of the plans described above.

*A note about loan forgiveness: There are two different kinds of loan forgiveness, Public Service Loan Forgiveness (PSLF) and loan forgiveness from your income-driven repayment plan ending. While both plans require you to be enrolled in an income-driven plan to reap the benefits there are some key differences:
-PSLF requires being employed at a qualifying employer in public service (non-profits, government, etc.) for 10 years/ 120 qualifying payments before forgiveness takes place. Standard forgiveness is after 20 or 25 years depending on your repayment plan.

-Any loan amounts forgiven under PSLF are tax-free, but not under standard forgiveness! So if you still have a balance on your loans after 20 (or 25) years, you will owe taxes on it as if it is income. While it’s still better than paying the amount back, it’s important to know it will have ramifications.

**Discretionary income = Your income – 150% of the poverty level in your state for your family size

Financial Aid February: Answering your Work Study Questions

23 Feb

Work study is a unique form of financial aid that doesn’t act like other the other types of aid that might see on your Financial Aid Award Notice. Questions about work study are one of the most common ones that students contact the Financial Aid office about, so we took some of the most common work study questions and provided answers right here!

financial-aid-february-work-study

So what is work study?

Federal Work Study is a federally funded form of self-help aid that allows students to earn money for school by working part-time jobs.

How is work study different than other aid?

While your grants, scholarships, and loans will credit your account balance and pay your bill, work study will not. You have to earn your work study funds during the school year by working in a job that can utilize your work study funds (on-campus & off-campus non profits typically). It is paid to you via bi-weekly paychecks similar to most other jobs.

What are the advantages of work study?

Having work study provides some notable positives for students who utilize it. The biggest is that it opens up a large pool of employers who would not otherwise be able to hire you. These are mostly on-campus departments who typically have the most flexible hours and are near where students live. The other positive is that the funds you earn through work study do not count as income when you file your FAFSA, which can help keep your expected family contribution (EFC) low.

How do I use my work study?

You will need to find a job that can utilize work study. These can either be on-campus or off-campus at non-profits that have work study agreements with Purdue. You then need to provide your employer with a Payroll Authorization Form (PAF). You can print one from your myPurdue portal, but only one. If you have more than one work study job or need another one for some reason you’ll need to stop by the Financial Aid office in Schleman Hall to have another printed for you.

How do I find work study jobs?

Both the Division of Financial Aid and Student Life host job posting boards for Purdue students. You can use these boards to find jobs on and around campus. Keep in mind that not all off-campus employers can use your work study funds. You can still work off-campus, but the money you earn won’t be from your work study fund.

Can anybody get work study?

No, Federal Work Study is for students who demonstrate a high level of financial need as determined by the results from the FAFSA. If you did not receive work study and would like it, you can contact the Division of Financial Aid and ask to be put on a wait list.

How do I receive my work study funds?

Even though work study is a form of financial aid, you have to earn it by working. After finding a job and working there, you will be paid bi-weekly depending on how many hours you work and what your wage is.

Do all work study jobs pay the same?

No, the hourly wage can be very different from one job to the next depending on the level of skill required and many other factors. It is worth searching available jobs to find one that pays well while also being a good fit in terms of duties, flexibility and location.

Do I need work study to find a job?

No, but work study makes it much easier to find a job around campus. Many academic departments and off-campus employers will only hire work study eligible students. Having work study opens up a pool of employers who might not be available otherwise.

What if I don’t plan on working right away?

You should still accept your work study if you think you might want it. Students who do not accept their work study risk having it cancelled so that it can be distributed to students who requested to be on the work study wait list.

Can I use work study to pay my tuition?

Sort of. Your tuition bill for the semester is due on the first day of class, you cannot start utilizing your work study funds until the semester starts. This means you won’t get paid until after the tuition bill is due. Work study is typically a good way to give students money for pay as you go expenses like rent, food, or other miscellaneous costs but it isn’t great at paying tuition. The best way to apply your work study earnings toward tuition is if you save it in your own account and use it to pay the next semester’s tuition.

What if I run out of work study?

Depending on your situation, you may have a couple of options. You may be able to talk with your supervisor and see if your employer can pay you from their normal funds. If not, you can contact the Financial Aid office and see what options you might have including adjusting your budget.

Have questions that didn’t get answered? Be sure to comment and we’ll let you know the answer!

 

Financial Aid February: Aid for the Summer

17 Feb

Taking summer courses is a great way to get ahead on credits and graduate earlier. Not to mention utilizing your rent to the fullest if you have a 12 month lease. However, summer aid is not automatically created for your account when you file the FAFSA. With a few extra steps you can get summer financial aid lined up and have you ready for summer!

How to Apply for Summer Aid for Summer 2017:

Complete the 2016-17 Free Application for Federal Student Aid (FAFSA) no later than June 30, 2017 and satisfy all additional financial aid requirements listed on your myPurdue account. Note: although you can file the FAFSA as late as June 30, you should file it much earlier in order to have your aid ready for the summer term.

Complete the 2017 Summer Aid Application under the Financial Tab of your myPurdue account. Once your application has been successfully submitted, it could take two to three weeks to receive a Financial Aid award. Please monitor myPurdue for updates. Initial summer financial aid notifications will begin approximately March 6th.Financial aid february think summer.jpg

Quick Info:

Eligibility for your Federal Loans is on an annual basis, with the summer term being part of the aid year for the semesters before it. If you used all of your federal loan eligibility up, you will need to utilize other sources of aid for your summer bill.

If you drop hours or do not initiate course participation at any time during the summer sessions, your aid may be adjusted and you may receive a bill.

If this will be your first time taking summer courses, check out the ThinkSummer scholarships!

You can also check out the Bursar’s Office site for current tuition and fee rates. Did you know that, in the summer, you pay the same amount for 6-9 credit hours?

Be sure to notify the Division of Financial Aid if you decide to cancel your summer aid application.

Choose the location you plan to attend for summer 2017 to obtain additional information about how to apply and aid eligibility.

Want more info about summer courses, internships, housing and more? Check out Think Summer.

Financial Aid February: Securing Your Aid

16 Feb

As the semester approaches, you will need to finalize your financial aid to guarantee your Purdue bill gets paid on time. If you haven’t already, you’ll need to go into your myPurdue account and accept your financial aid.

What are my responsibilities to keep my financial aid?

Double-check that all requirements are complete.

Check for any red flags on your myPurdue account and check that all expected aid is crediting to your Purdue invoice.

Confirm your enrollment.

On your myPurdue account, under the “Financial” tab, click on “Confirm your enrollment for the coming semester.”

You need to do this before each semester. By confirming your enrollment and accepting fees you are acknowledging your financial obligation to pay — by the due date — any tuition, fees, and housing charges assessed and billed to your student account.

Check the following if you are unable to confirm your enrollment:

  • Are there holds on your account?
  • Did you apply for and accept financial aid?
  • Are you enrolled in enough credit hours? E.g. You are enrolled in 9 hours, but your financial aid is set up for 12 or more.
  • Do you have outstanding Financial Aid requirements on myPurdue?

Keep up on requirements for merit scholarships.

The Trustees and Presidential scholarships do renew automatically, but have criteria required in order to do so:

  • Continuous full-time enrollment (12+ credits each fall and spring semester)
  • Having at least 30 credits completed at the end of each year (30 for freshmen, 60 for sophomores, 90 for juniors), transferred credits count toward this amount
  • Maintain a 3.0+ GPA

Direct where to send your refund.

You can sign up to have a Direct Deposit for your financial aid refund via myPurdue. Otherwise, refund paper checks will go to your local address listed on your myPurdue account. Parent PLUS refunds can be sent to you or your parent, depending on what is indicated on the Parent PLUS Loan application.

Expect to receive your refund no earlier than one week before the first day of each semester. Plan your textbook purchases and rent payments/deposits accordingly.

Waiting on your refund? Check out some factors that may be delaying its arrival.

Sign up for the Bursar installment plan or make one payment up-front.

If there is a remaining balance on your Purdue invoice that you plan on paying out-of-pocket, you will need to sign up for an installment plan or make a full payment before the first day of the semester.

We have some suggestions if you need assistance covering remaining costs.

Financial Aid February: How to Accept Your Aid

13 Feb

After reviewing your award notice, all that’s left to do is to accept or reject your offers for the award year. The majority of grants — free money that does not need to be paid back — are automatically accepted on your behalf. However any loans offered will require your decision, and at this point you will need to report any private scholarships you received.

While no official deadline for accepting aid exists, keep in mind that financial aid will not credit to your Purdue invoice until aid is accepted. The Division of Financial Aid recommends you accept aid no less than four weeks before the start of the semester. Each type of aid has unique requirements for acceptance.

 

Federal Loans, Purdue Loans, and Work-Study

  1. Accept the offered aid on myPurdue under the “Financial” tab > “Award for Aid Year” > “Accept Award Offer.”
  2. Follow the directions based on type of aid below.

Subsidized/Unsubsidized Stafford Loans

You will need to complete a Master Promissory Note (MPN) and Loan Entrance Counseling at www.StudentLoans.gov. Sign into the website with the student information and click “Complete MPN” or “Complete Counseling.”

Purdue Loans

Complete a promissory note at ECSI — a third-party servicer Purdue uses for this loan. This is done each year you borrow a Purdue loan.

Federal Work-Study

  • Find a Work-Study job by searching through job postings for student life or other on-campus departments and contacting listed employers for the application process.
  • Once you have secured a Work-Study job, visit the Financial Aid office on campus for a Payroll Authorization Form (PAF). Give this form to your employer when you begin your job. Remember you can only work during the semesters you are enrolled and can pick up the PAF no earlier than the first day of the semester.

Parent PLUS Loans

  1. One parent needs to submit a Parent PLUS Loan application at www.StudentLoans.gov. Sign into the website with the parent information and click “Request PLUS Loan.”
  2. Once credit approved, the same parent, if a first-time Parent PLUS borrower, will complete a Master Promissory Note (MPN) at www.StudentLoans.gov. Sign into the website with the same parent information and click “Complete MPN.”
  3. If credit denied, the parent has several options: replace the Parent PLUS loan with $4,000-$5,000 Unsubsidized Stafford Loan and/or private loan up to the remaining cost, reapply for the Parent PLUS Loan with a co-signer, or reapply with a different parent borrower.

Graduate PLUS Loans

You will need to complete a PLUS Loan application at www.StudentLoans.gov. Sign into the website with the student information and click “Request PLUS Loan.”

Once credit approved, the student, if a first-time Grad PLUS borrower, will complete a Master Promissory Note (MPN) at www.StudentLoans.gov. Sign into the website with the student information and click “Complete MPN.”

Private Loans

  • Research your private loan options. Review our private loan information and search online for lenders. Complete a loan application with your lender. Most lenders have applications available on their website.
  • Once credit approved, contact your lender for the next steps necessary.
  • Your lender will contact the Division of Financial Aid for certification of your loan. Once certified, the loan will appear in your financial aid package on your myPurdue account.

Note that the private loan application process typically takes at least 30 days. Apply as early as you can so that funds arrive in time for the bill due date.

Private Scholarships

Report your private scholarship to the DFA on your myPurdue:

  1. Log in to your myPurdue account.
  2. Under the “Financial” tab > “Award for Aid Year” select current aid year from the drop down box.
  3. Select the “Resources/Additional Information” tab and report your private scholarships.
  4. Don’t forget to give your donor the Bursar address to send a paper check.

Financial Aid February: Understanding your Award Notice

9 Feb

If you — as a newly accepted student — applied for financial aid and submitted all verification information that was requested you should expect to receive an award notice from Purdue Division of Financial Aid (DFA) in late February.

This will be sent to your Purdue.edu email address, which you gain access to by activating your career account. The email notification directs students to view their financial aid offer online in their myPurdue system under the Financial tab. Notifications will also be sent to parents who supplied a parent email address on the FAFSA.

First-time students at Purdue will receive an award letter through postal mail. Families can review the recorded Paying for Purdue Award Notice Webinar online as an additional resource.

Award letter example

While the first place that your eyes will look is undoubtedly the Free Money section, a better place to start is by looking at the estimated Cost of Attendance (COA) on the right side. The COA is not your bill! Rather, it is an estimate of the costs of being a full-time student and living in West Lafayette for the school year. It also shows the maximum amount of aid you are allowed to receive for the year, not what you ought to be taking. Your actual bill will come later once you’ve signed up for courses. The only costs you will owe Purdue directly are for tuition/ fees, a meal plan (if you have one), and housing costs if you live on campus.

Now that you know that maximum amount of aid you can receive, the free money awaits. If you have any grants or scholarships, they will appear here. If you have an outside scholarship and have not reported it yet , you can do that via your myPurdue. Grants and scholarships are the ideal form of aid since you do not have to pay them back!

If you subtract your gift aid from the Cost of Attendance, you are left with your remaining “Net Cost”. You can look to cover this amount with the “self-help aid”, using money you already have, or a combination of the two. This is the amount you must cover with money you either have now or in the future.

The self-help aid section is where your offered loans and work study will show up. While these options aren’t as preferable as free money they are a better option for many than trying to pay out of pocket.Fin Aid Feb Award Notice.jpg

It’s important to know that while work study is a form of financial aid, it does not credit your account like the other forms of aid do! Having work study opens up many employers on and around campus who will only hire work study students. The student still needs to find a job and earn the money which is paid via a bi-weekly paycheck. If you don’t work enough hours to receive your entire work study amount, you don’t receive it. Work study is a good way to be able to supply yourself with spending money throughout the year, but it is not a reliable way to pay your Purdue bill since you receive it after the bill is already due.

The other type of self-help aid is the loan. Every loan is slightly different, both in interest and in the steps you need to take to receive it. Federal loans typically are preferable to private loans and often offer more flexible repayment options as well.

As you review the award notice and look up different Financial Aid Terms, keep in mind that grants and scholarships are types of gift aid that do not need to be repaid. Loans and work-study are types of self-help financial aid that must be repaid either in money or labor.fin_need.png

One question that often comes up is where the FAFSA fits into all of this? The FAFSA’s primary job is to create the Expected Family Contribution (EFC) number, which reflects a family’s anticipated financial strength. The formula for financial need is made by subtracting the EFC from the Cost of Attendance. The remaining amount is the maximum amount of need-based aid a student is eligible for. This can be scholarships/ grants with a need requirement, subsidized loans, or Federal Work Study. It is not guaranteed that your financial need will be filled with need-based aid.

Remember that even if you don’t think you will be eligible for need-based aid, you should still file the FAFSA as some scholarships have it as one of their requirements!

Financial Aid February: Applying for More Aid

7 Feb

The FAFSA registers you to be considered for aid from Purdue and the federal/state government. To be considered for additional Purdue/private scholarships or private loans, you need to take a few extra steps, such as completing a separate application. Additional information about eligibility and steps to apply for each type of resource are listed below:

finaical aid february 2 - applying for more aid.jpg

Purdue Departmental Scholarships

Incoming freshmen need to have a complete admissions application submitted by November 1 to be considered for Purdue’s merit scholarships.

In addition to having a complete admissions application by November 1, new students enrolling in one of the following colleges or schools should also complete the Purdue Supplemental Scholarship Application by January 1, 2017.

  • Agriculture
  • Health & Human Sciences
  • Krannert School of Management
  • Polytechnic Institute

The deadline for incoming freshmen to complete the Purdue Supplemental Scholarship Application is January 1st of the year they intend to enroll. The deadline for the 2017-18 school year closed on January 1st, 2017.

Scholarships awarded through the supplemental scholarship application are based on merit, need, or a combination of the two. If you wish to be considered for those scholarships with a need component you will need to file your Free Application for Federal Student Aid (FAFSA) by the January 1 deadline as well.

Current Students: There are different deadlines for different programs:

  • Agriculture — February 1
  • Chemical Engineering — April 1
  • Health and Human Sciences — January 1
  • Liberal Arts — February 15
  • Management — March 2
  • Polytechnic Institute* — March 1

*Polytechnic Institute Statewide students should complete the Supplement Scholarship Application and select Purdue Polytechnic as their school. Polytechnic Institute Statewide students may complete the application through August. 

What You’ll Do:

Go to the Purdue Supplemental Scholarship Application and follow the directions.

Other Purdue Departmental Scholarships

Some schools and departments use applications other than the Purdue Supplemental Scholarship Application. Find your department below to see if you qualify, and also check to see if you qualify for any other scholarships offered at Purdue.

Click here or on the chart below for access to clickable links!1page-0

Private Scholarships

There are many private scholarships available — especially for incoming freshmen — and you should definitely be applying for these as early as possible. Scholarship opportunities can be found in your local community and nationwide and will have different application processes. However, it is important to be wary of scholarship scams. You should not pay a fee to an organization to find scholarship opportunities for you or to complete an application for a scholarship that is offered.

We recommend talking to a guidance counselor or checking out free resources like FastWeb or scholarships.com to learn about opportunities you may be eligible for.

The Bursar’s Office provides details about mailing checks from donors, how they are applied to your bill, and other processing information for private scholarships that you receive.

Remember to thank the sponsor of your scholarship. Learn more here.

Parent PLUS Loans

A Federal Parent PLUS Loan can be taken out by a parent in the parent’s name to help their dependent undergraduate student help pay for college. This loan has the same interest rate for everyone regardless of credit. For more details and information read about Parent PLUS Loans here.

Private Loans

A large number of private education loan options are available to assist you and your family in meeting college costs. Loan applications are completed with your lender of choice and require good credit or a co-signer with good credit. We recommend applying at least 30 days prior to the date you need the funds and complying quickly to information requests from your lender. Read more about student loans.

Financial Aid February: Applying for Aid

1 Feb

To apply for federal, state and Purdue University student aid programs, you will file the FAFSA — this is something you’ll need to do annually to be considered for aid each year you’re in school. Purdue’s priority deadline is March 1.

financial-aid-february-applying-for-aid

If you are an admitted student to Purdue and submit your FAFSA by this deadline, you can expect to hear back about your award offering sometime in late March or early April.

Before completing your FAFSA, you’ll need to create a Federal Student Aid (FSA) ID. If parents are helping in the aid process, make sure one of them registers for an FSA ID too.

What You’ll Need:

  • A computer with Internet access
  • Your Federal Student Aid ID  (FSA ID)
  • Your Social Security number
  • Income information from the prior year (2015 income information for the 2017-18 school year, 2016 for the for 2018-19) for both student and parents (unless you qualify as an independent student)
  • A current, valid email address to be contacted with important information about your financial aid

You can also print a “FAFSA on the Web” worksheet at www.fafsa.gov to complete ahead of time and help prepare your answers before entering them online.

What You’ll Do:

  • Go to www.fafsa.gov and click “Start A New FAFSA,” then login using your name, Social Security number and birthday.
  • Select “Start New FAFSA” and then input the requested information. Remember that while you use income information from the past, your other information is meant to be a snapshot of the moment that you file the FAFSA.
  • Be sure to enter Federal School Code 001825 to allow your information to be sent to Purdue University West Lafayette.

Tips:

You can submit the FAFSA late, but there may be considerably fewer funds available to you for doing so.

If you start attending in the spring or summer, you should complete the FAFSA for the prior year. Example, if you start summer 2016, you should complete the 2015-16 FAFSA. 

You can apply for financial aid prior to applying for admission to Purdue. However, you must be admitted to a degree-seeking program (or a teacher’s certification program) before eligibility will be calculated and to receive financial aid.

You may be eligible, and if so we highly encourage you to use the IRS Data Retrieval Tool within the FAFSA to update the information after taxes have been filed. Information will be transferred from the IRS directly into the FAFSA with this option. Check out a short tutorial for help with this process.

We recommend printing the “FAFSA on the Web” submission confirmation page as proof of completion to keep in your records.

One of the most commonly requested documents is a tax transcript. Get your tax return transcript from the IRS.

If you have any FAFSA filing questions, you can contact FAFSA customer service agents at 800-433-3243, get online help or you can check out Federal Student Aid’s YouTube Channel for short, informational videos on the process.

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